Field technician
As a full-time Field Technician, you will be responsible for installation, maintenance and repair of professional scanners (e.g., document scanners). You will work as a member of our Customer Service team and serve as one point of contact for clients for all matters related to scanners. A major part of your work will involve visiting customers on-site on a daily basis, maintaining continuous communication with clients and developing good relationships with them. You will also need to work in close collaboration with Sales Account Managers.
This full-time role involves 80% travel to customer locations within the Benelux region.
Your Responsibilities
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Install and maintain professional scanners and associated software; perform necessary repairs
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Act as a single point of contact for customers for all matters related to scanners (hardware and software)
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Schedule daily on-site customer visits and provide the highest level of technical support and assistance
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Perform all assigned work efficiently, accurately and in strict conformity with quality standards
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Participate in and support the development of best-practice procedures for diagnosing and troubleshooting issues
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Champion the adoption of new products, standards and best-practices by customers; provide training to customers
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Maintain technical proficiency in your area of responsibility at all times: new hardware, software, etc.
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Complete all the required reports for each documented customer visit or remote support call
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Achieve your individual utilization targets set by senior management; participate in regular progress reviews
Your Qualifications (required)
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High School Diploma or equivalent
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Native or fluent Dutch and French language speaker i.e. fully bi-lingual (verbal and written)
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Ability to read/understand technical service procedures and follow detailed instructions
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Willingness to grow and work in a team environment
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High degree of self-motivation; effective communication skills
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Willingness to travel/visit customers on a daily basis within Benelux
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Ability to work independently; ensure regular attendance and timeliness
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Ability to build relationships with customers, effectively balancing technical and social aspects
Your Qualifications (preferred)
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Hardware maintenance and/or repair work experience
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General customer support/helpdesk experience
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Electrical, mechanical, computer or similar training
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Experience working for an IT company
What We Offer
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Opportunity to work for a market-leading technology company
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Dynamic, challenging and multicultural work environment
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Openness to new ideas and initiatives; professional growth prospects
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Technical training necessary to succeed in your new role
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Attractive benefits package
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Competitive salary
Ready to take the next step in your career?
Feel free to reach out if you have any questions.
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