Field Technician

Field Technician

As a full-time Field Technician, you will be responsible for installation, maintenance and repair of professional scanners (e.g., document scanners). You will work as a member of our Customer Service team and serve as one point of contact for clients for all matters related to scanners. A major part of your work will involve visiting customers on-site on a daily basis, maintaining continuous communication with clients and developing good relationships with them. You will also need to work in close collaboration with Sales Account Managers.

This full-time role involves 80% travel to customer locations within the Benelux region.

Your Responsibilities
  • Install and maintain professional scanners and associated software; perform necessary repairs

  • Act as a single point of contact for customers for all matters related to scanners (hardware and software)

  • Schedule daily on-site customer visits and provide the highest level of technical support and assistance

  • Perform all assigned work efficiently, accurately and in strict conformity with quality standards

  • Participate in and support the development of best-practice procedures for diagnosing and troubleshooting issues

  • Champion the adoption of new products, standards and best-practices by customers; provide training to customers

  • Maintain technical proficiency in your area of responsibility at all times: new hardware, software, etc.

  • Complete all the required reports for each documented customer visit or remote support call

  • Achieve your individual utilization targets set by senior management; participate in regular progress reviews

Your Qualifications (Required)
  • High School Diploma or equivalent

  • Native or fluent Dutch and French language speaker i.e. fully bi-lingual (verbal and written)

  • Ability to read/understand technical service procedures and follow detailed instructions

  • Willingness to grow and work in a team environment

  • High degree of self-motivation; effective communication skills

  • Willingness to travel/visit customers on a daily basis within Benelux

  • Ability to work independently; ensure regular attendance and timeliness

  • Ability to build relationships with customers, effectively balancing technical and social aspects

Your Qualifications (Preferred)
  • Hardware maintenance and/or repair work experience

  • General customer support/helpdesk experience

  • Electrical, mechanical, computer or similar training

  • Experience working for an IT company

Your Benefits
  • Opportunity to work for a market-leading technology company

  • Dynamic, challenging and multicultural work environment

  • Openness to new ideas and initiatives; professional growth prospects

  • Technical training necessary to succeed in your new role

  • Attractive benefits package

  • Competitive salary

Share this post