Field Technician

As a full-time Field Technician, you will be responsible for installation, maintenance and repair of professional scanners (e.g., document scanners). You will work as a member of our Customer Service team and serve as one point of contact for clients for all matters related to scanners. A major part of your work will involve visiting customers on-site on a daily basis, maintaining continuous communication with clients and developing good relationships with them. You will also need to work in close collaboration with Sales Account Managers.

This full-time role involves 80% travel to customer locations within the Benelux region.

Your Responsibilities

Install and maintain professional scanners and associated software; perform necessary repairs
Act as a single point of contact for customers for all matters related to scanners (hardware and software)
Schedule daily on-site customer visits and provide the highest level of technical support and assistance
Perform all assigned work efficiently, accurately and in strict conformity with quality standards
Participate in and support the development of best-practice procedures for diagnosing and troubleshooting issues
Champion the adoption of new products, standards and best-practices by customers; provide training to customers
Maintain technical proficiency in your area of responsibility at all times: new hardware, software, etc.
Complete all the required reports for each documented customer visit or remote support call
Achieve your individual utilization targets set by senior management; participate in regular progress reviews

Your Qualifications (Required)

High School Diploma or equivalent
Native or fluent Dutch and French language speaker i.e. fully bi-lingual (verbal and written)
Ability to read/understand technical service procedures and follow detailed instructions
Willingness to grow and work in a team environment
High degree of self-motivation; effective communication skills
Willingness to travel/visit customers on a daily basis within Benelux
Ability to work independently; ensure regular attendance and timeliness
Ability to build relationships with customers, effectively balancing technical and social aspects

Your Qualifications (Preferred)

Hardware maintenance and/or repair work experience
General customer support/helpdesk experience
Electrical, mechanical, computer or similar training
Experience working for an IT company

Your Benefits

Opportunity to work for a market-leading technology company
Dynamic, challenging and multicultural work environment
Openness to new ideas and initiatives; professional growth prospects
Technical training necessary to succeed in your new role
Attractive benefits package
Competitive salary

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